Our Services
The Benefits of Technology for the Health of New Zealand Ngā Hua o te Hangarau mō te Hauora o Aotearoa:
IT Strategic Planning
1. Current State Assessment (Arotake): We conduct a thorough, independent review of your existing IT infrastructure, applications, and operational maturity against current NZ health standards and best practice.
2. Strategic Alignment (Whāinga): We work with your governance and executive teams to align technology goals with your clinical and business objectives for the next three to five years.
3. Roadmap and Investment Plan (Pūtea): You receive a clear, phased, and financially responsible plan that prioritises necessary investments and ensures regulatory compliance is factored into every step.
Event and Incident Response Planning
1. Resilience Assessment (Wero): We review your current systems' weak points and existing procedures to identify significant gaps in readiness for security breaches or major system failures.
2. Response Framework Development (Mahere): We advise on and draft customised, executable plans for different scenarios (e.g., ransomware, extended system outage), clearly defining roles, communication protocols, and escalation paths.
3. Validation and Testing (Whakamātau): We guide your teams through realistic simulation exercises (like tabletop workshops) to validate the plan's effectiveness, ensuring rapid, compliant recovery when a real incident occurs.
4. Compliance Assurance: Our plans are developed with strict adherence to relevant New Zealand regulatory requirements, giving your Governance team confidence in your response posture.
Regulatory Compliance
1. Compliance Audit and Gap Analysis (Tirohanga): We conduct independent assessments against relevant New Zealand standards (e.g., HISO, specific privacy codes) to identify exact areas of non-conformance in your technology environment.
2. Remediation Planning (Whakatika): We develop clear, prioritised advisory roadmaps detailing the steps required to close compliance gaps, ensuring minimal disruption to service delivery.
3. Policy and Framework Development: We guide the creation of robust, compliant IT governance policies, ensuring your documentation reflects best practice and meets regulatory scrutiny.
4. Privacy Advisory: Specialised advice focusing on the appropriate and secure handling of Protected Health Information (PHI) within your systems, upholding the principles of kaitiakitanga (stewardship) over patient data.
Virtual CIO Services
1. Strategy and Governance Oversight: We provide the high-level IT direction, ensuring your technology strategy aligns with your clinical and business goals.
2. Investment Clarity: We advise on IT budgets, expenditure, and vendor decisions to ensure maximum value and return on investment.
3. Risk and Compliance Reporting: We translate technical risks into clear, actionable reports for your Board and executive team.
4. Leadership Mentorship: We act as a seasoned mentor for your internal IT staff and provide oversight of external service providers.
Electronic Health Record Consulting
1. System Performance Review: We conduct independent advisory assessments of your primary health software and integrated systems, focusing on clinical workflow efficiency and user experience.
2. Optimisation Strategy: We develop clear, actionable strategies to customise and configure your systems, enhancing data quality, inter-operability, and reporting functions.
3. Integration Advisory: We advise on the complex integration points between your core systems and regional or national health services, ensuring secure and compliant data sharing.
4. Training and Adoption Planning: We guide your leadership on best-practice strategies for system training and change management, ensuring clinical teams maximise the platform's benefits.
Project Management
1. Project Governance Setup: We advise on establishing clear governance structures, decision-making rights, and risk tolerance specific to health sector initiatives.
2. Independent Health Check: We provide objective, external reviews of current or stalled projects, identifying pain points and advising on necessary remediation steps.
3. Stakeholder Alignment: We guide project leadership on effective engagement with clinical, operational, and governance stakeholders across the primary health system.
4. Vendor Management Advisory: We provide independent counsel on managing technology vendors and contracts to ensure deliverables are met and risks are mitigated effectively.
Medical Centre Startups
1. Foundational Planning: We advise on the essential IT requirements for new premises, including network design, infrastructure sizing, and security planning to meet compliance needs.
2. Core System Selection: We provide independent advice on selecting and implementing the right Primary Health Management System (PMS) and complementary clinical software for your specific needs.
3. Vendor and Service Integration: We guide the selection and management of external IT vendors (e.g., ISPs, MSPs) and ensure seamless integration with local DHB/Funder systems.
4. Compliance Readiness: We advise on the critical setup requirements for regulatory compliance (HISO, Privacy), ensuring your centre is prepared for operation and accreditation from the start.